The financial market is teeming with IT solutions to improve customer service experience. However, the everchanging demands make customer service improvement a continuous process that does not end with the deployment of an IT solution. Constant monitoring of an application is important to ensure that it delivers the outcomes it was intended for and to measure its tangible contribution to the business in general. This is where application performance management (APM) comes in.
In November 2012, INETCO Systems Ltd. launched its INETCO Insight 5.2. Technology Banker speaks with Stacy Gorkoff – VP of Strategic Marketing to find out about this new application performance management solution (APM). Read the full interview here.