Remember those “Spot the Difference” puzzles you used to find in newspapers and magazines? Two nearly identical pictures with a few key differences you had to circle. Some of the differences were glaringly obvious (e.g. a person missing a hat), others very subtle (e.g. a change in the pattern on their shirt).
Since we’re all adults now, let’s play Spot the Difference with three pictures instead of two…
Did you spot the differences?
Here’s a hint. The first one (mobile RDC) is very different than the other two. With every other kind of Remote Deposit Capture (branch, ATM, commercial), you own the end-to-end process, from capture through to routing and processing. With mobile RDC, you no longer control the end-to-end process. There are three key differences:
1. The device. Your dedicated hardware vs. your customer’s smartphone
2. The network. Your dedicated LAN vs. a 3rd party’s cellular network
3. The software. Your on-premise imaging platform vs. a vendor’s cloud service
So, with mobile RDC, you’ve lost control over several critical elements of the capture process. When you lose control, unless you do something about it, you lose visibility at the same time. And when you’re dealing with an important, growing product like mobile RDC, you can’t afford to lose visibility. Slow transactions, performance glitches, duplicate issues all create ripples that impact your business, frustrating your customers, raising your risk profile, and increasing your processing costs.
That’s why we’re seeing a growing interest from banks in real-time monitoring and analytics of mobile RDC transactions. Business and technical operations teams are recognizing the value in instantly spotting consumer experience issues, following those transactions, and being able to quickly research them and take action.
In our webinar hosted on March 26th, we show how INETCO Insight helps you regain visibility into all of your RDC channels, including (and perhaps most importantly) your mobile RDC channel. View the webinar.