While the ATM channel remains a strategic part of a healthy omni-channel banking ecosystem, it is continuously under critical analysis within many financial institutions. The big challenge lies in maintaining ATM fleets as a profitable delivery channel.
This whitepaper discusses how a real-time transaction data platform can help financial institutions to continuously collect customer transaction data and turn it into actionable insights related to:
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Understanding the member experience is of paramount importance to BECU. INETCO’s transaction monitoring and analytics solutions effectively shrink our member transaction data gathering and analysis time from weeks, and sometimes even months, down to minutes – which allows us to make decisions based on timely and comprehensive cardholder analytics…”
Digital Channel Manager, Product Management & Development
Whether it is front line operations, the secondary support teams doing research, or our business teams looking for a better understanding of card usage or ATM channel performance, INETCO’s real-time transaction data platform has positively impacted us all. Woodforest has been able to take a multi-faceted approach to real-time transaction intelligence. This data strategy has measurably paid off in terms of operational efficiency, customer experience and branch profitability.
Vice President, Corporate Operations
Woodforest National Bank