ATM Channel Analysis

ATM Profile – What is the overall performance of my ATM fleet?

This profile provides a holistic view of any ATM in your fleet. See the locations of your ATMs compared to competitor ATMs on a map and see the usage of the selected ATMs based on the number of transactions, types of transactions, queue patterns and Customer vs. Non-customer transactions.

I’m Ready for a Demo

ATM Performance – How profitable are my ATMs?

Analyze the performance of individual or groups of ATMs based on the volume and types of transactions with a view of their profitability based on business surcharges and performance metrics. Identify your ATM performance based on business targets and identify opportunities to improve the performance by understanding who uses your ATMs and the types of transactions that are being done.

ATM Placement – Where should I place my next ATMs?

Examine locations to place new ATMs or move existing ATMs. See the locations of corporate, partner and competitor ATMs on a map and see the usage of the selected ATMs based on number of transactions, types of transactions, queue patterns and Customer vs. Non-customer transactions. Utilize this data to improve your ATM placement.

ATM Failures – Which of my processes need to be improved?

Identify error types and frequencies at your ATMs over time based on card, system and service failures. Learn from the trends to improve the process and identify patterns that can be improved, eliminated or dealt with better in the future. An example might be an area where there are frequent data errors that are recurring.

Transaction Analyzer – What transaction task flow do my customers prefer at the ATM?

Investigate customer transaction flows that are prevalent on an ATM or across the fleet. Identify transaction duration for the types of flows that are occurring on your devices. Identify customer transaction flows and behavior and time spent on interactions to optimize their experience and provide a more streamlined experience for the most common interactions. Monitor the impact of format changes or screen/flow changes,

Let’s Talk ATM Analytics