Analyzing customer usage patterns

Transaction interval statistics give you a real-time snapshot into the activity of each ATM. Under the Long Duration column, you have been notified that 2 transactions occurring at ATM terminal 032 have taken longer than normal to complete.

Looking at the activity of ATM terminal 032 over the past 8 days, you pick up on a pattern of failures and decide to run a filter on transactions that have taken longer than 5 minutes to complete.

Drilling into the transaction, you see that the consumer request for a withdrawal took longer than normal. This leads you to think about the user interface at the ATM, and consider doing some further UI testing.

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