INETCO Solutions for Supporting Bank Branch Transformation

Branch transformation plays an important role for banks and credit unions wanting to achieve greater sales growth. Many financial institutions are investing in branch transformation strategies that involve shrinking the physical footprint, supporting a proactive sales “front line” staff and evolving the branch network to align with growing digital consumer habits. Key objectives of branch transformation also include:

Supporting an omni-channel customer experienceMerging physical and digital consumer experiences across all self-service points and assisted service devices such as tablets to make interactions “easy” and effortless

Optimizing the channel service mix – Creating new revenue streams and expanding customer wallet share by delivering consumers the right channel with the right service offerings, available at the right time

Lowering the cost-to-serve – Enabling branches to resume their role as an advisory center by ramping up ATM and self-service applications to handle more transactions, provide access to third party, lending or advice-based product intelligence, and support requests for account queries, information or appointments

Manage all your digital, self-service and assisted service capabilities with INETCO Solutions

INETCO’s transaction monitoring and customer analytics solutions provide access to the live data financial institutions need to manage all things digital. This real-time transaction data provides a detailed, end-to-end operational view, as well as a wealth of information on what the customer is truly experiencing, across all self-service banking channels and assisted service devices being utilized in the branch. With INETCO solutions, you can:

  • Increase customer wallet share and achieve greater sales growth by utilizing customer usage, channel profitability and card analytics data to better align customer-to-product service offerings across all channels
  • Boost the sales and efficiency of your front line staff based on real-time access into how customers use multiple channels and touch points to research products, access and manage accounts, resolve banking issues and receive notifications
  • Roll out more complex services and advanced applications across all channels such as mortgage applications, loan applications, instant teller/video ATM services, new data submissions, or any of the mobile or online applications, without the risk of service degradation
  • Resolve transaction and application performance issues 65-75% faster by establishing a single interface into the performance of all self-service channels, applications and assisted service devices
  • Deliver a seamless omni-channel customer experience with support for cross-channel buying processes and customized dashboards that offer a business lens into end customer experience, multi-channel profitability and operations performance

Are you ready to talk about what it takes to successfully operate digitally dominated branch environments?

Let’s schedule some time to talk about INETCO Solutions today!