INETCO Insight Features and Benefits
Experience the benefits of end-to-end transaction visibility and instant access to the transaction intelligence you need to optimize application performance and service reliability. Use INETCO Insight’s business transaction management (BTM) solutions to:
- Enhance customer service reliability across all payment channels and service offerings with real-time alerting, inquiry and reporting capabilities
- Reduce risk of service disruption through faster problem isolation and proactive troubleshooting
- Improve productivity and operational efficiency by simplifying your monitoring environment and providing a holistic, systems-wide view of network, application and transaction performance metrics to optimize the performance of high-volume payment transaction environments and ATM networks.
INETCO Insight is COMPLETE, POWERFUL, and ADAPTABLE
- Multi-link and multi-hop transaction assembly that enables users to construct a seamless picture of complex transaction paths involving a variety of transaction message and protocol types, third party data centers and networks, multiple back-end connections, multiple switches and applications, distributed network infrastructures and cloud-based environments
- Network performance data, application payload intelligence, and detailed transaction response times data for a consolidated, “one view” window of performance metrics that can be used by all operations and service teams
- Support for multiple transaction types and an extensive protocol decode library enhance scalability, with 100% of transactions captured for complete analysis and robust reporting
- Capture of complete transaction messages that can be written to a secure database in real-time to conduct deeper fraud analysis, create data replication for disaster recovery, and perform more robust capacity and functionality testing
- Real-time, continuous monitoring of thousands of transactions per second for speedy identification of payment transaction slowdowns, proactive problem isolation, and notification of capacity issues, transaction response time issues, high failure rates or other anomalies that may be related to fraudulent activity
- Enhanced event-based alerting capabilities for proactive notification of emerging application performance and critical network reliability issues; notify users through on-screen traffic light displays, email alerts and syslog deliveries
- 8-day historical transaction logs with advanced drill-down and query capabilities to quickly navigate through large volumes of financial transaction data for faster troubleshooting, root-cause isolation, reporting and investigation
- Trending and charting capabilities for baselining key performance indicators and conducting a real-time visual analysis of your business
- Standard set of reports including transaction analysis and application performance reports for IT operations and customer service; incident reports for line of business executives
- Passive, light-weight, network-based deployment means no risk of service disruption and no extra traffic load to your payment switch; software can be deployed without having to deploy intrusive agents or modify the underlying applications
- Configurable data grouping and web-based dashboard display to support multiple users with customized views of transaction information that can be grouped by network routing, card type, payment channel, terminal ID’s, issuing banks, or merchant locations
- Support for NCR Gasper Vantage™ and NCR APTRA™ Vision “General Message Map” ST Format and “Fixed Format Message” Format to forward transaction intelligence alerts via an output format specifically designed for integration with the Gasper Vantage or APTRA Vision ATM monitoring platforms
Interested in learning more about INETCO Insight? Read the INETCO Insight Product Sheet.
"There is…a strong push to deliver an end-to-end application management solution using transaction tracing (or tracking) that monitors all tiers of the transaction…"
Jean-Pierre Garbani
Forrester Research