Adopting a proactive alerting approach

Adopting a proactive alerting approach - Unhappy Customer

Your real-time dashboard and transaction alerts are customized to provide visibility into transaction completion rates and applications response times.  You see that your customer transactions are taking longer than normal to complete, and application response times are beginning to drag.

With a glance at your application response times in a graph format, you quickly see a number of spikes over a five minute time period that indicate application performance behaviour is contributing to slow consumer interactions.

Drilling into the transactions associated with one of the application response time spikes, you perform additional transaction analysis based on duration, and spot a pattern with the “check balance” service.  It is taking too long, resulting in failed customer interactions. You can now focus on optimizing the performance of this slow application, even before your customers complain there is an issue.

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