INETCO Solutions for Managing Omni-channel Banking Initiatives

Prioritizing omni-channel banking initiatives helps banks and credit unions unlock new revenue streams, minimize the multi-channel customer experience gap and maximize customer engagement across all banking channels. Strategic initiatives include:

  • Delivering the right products and services to the right customer segments –  Using advanced market segmentation and personalization to engage customers across all channels and improve the customer journey
  • Maximizing digital engagement – Enhancing lower cost-to-serve mechanisms and supporting the behavior of digitally driven customer segments through more convenient self-service options and branch transformation
  • Onboarding of new technologies – Minimizing interoperability and security risks while supporting faster integration of legacy banking systems, third party applications and technology advancements

Deliver a true omni-channel banking strategy with INETCO solutions

Managing your omni-channel banking initiatives requires a clear, effective data and analytics strategy across multiple departments and channels. With omni-channel monitoring and analytics solutions from INETCO, traditional barriers such as disorganized and siloed data are overcome. A real-time, end-to-end view into the structure and content of every transaction enables both business and operations teams within your financial organization to:

  • Establish a shared transaction data hub and centralized monitoring hub to know how customers interact and what services they use across all banking channels and end points
  • Break down customer usage and revenues by product type, services, card types, applications, geographic regions, devices and banking channel
  • Leverage operational data, cash movement data and end customer experience data to:
    • Identify transaction anomalies, reduce failed customer interactions and fix performance issues 65-75% faster
    • Improve device placement and identify new service revenue streams
    • Optimize a product portfolio that matches individual consumer habits
  • Make timely, on-demand decisions based on real-time customer interactions – not based on logs or customer records
  • Manage multi-channel banking operations infrastructure, multi-protocol payments and multi-vendor service transactions from a real-time, enterprise perspective

Are ready to understand customer habits, deliver relevant service options, and identify loyal customers across all banking channels?

Read the Solution Sheet